FAQs

Welcome to our FAQ section! If you have a question, there’s a good chance you’ll find the answer right here. If not, feel free to reach out to us via WhatsApp or email.

1. Where is Urban Nest based?

Urban Nest is an online store based in the United Arab Emirates, offering a wide range of products including home essentials, fitness gear, tech gadgets, beauty items, kids' accessories, and more.

2. How long does delivery take?

We offer fast local delivery across the UAE. Your order will typically arrive within 1 to 3 business days after it's processed.

3. How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email or WhatsApp. You can use that number to track your delivery in real time.

4. Do you ship outside the UAE?

At the moment, we only deliver within the UAE. However, we’re working on expanding our reach — stay tuned!

5. What payment methods do you accept?

We accept all major debit/credit cards and secure online payment methods. All transactions are encrypted for your safety.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 12 hours of placing it. Once the order is processed or shipped, changes may not be possible.

7. What is your return policy?

If you're not satisfied with your order, you can return it within our specified return window. Items must be unused and in original packaging. Please see our Return & Refund Policy for full details.

8. Are your products authentic and high quality?

Absolutely! We handpick every item listed in our store and work only with trusted suppliers to ensure top quality and customer satisfaction.

9. How do I contact customer support?

You can reach our support team via:
📱 WhatsApp: +966 58 135 1496
📧 Email: urbannest876@gmail.com

We aim to respond within 24 hours on business days.